We care about our employees. We ensure that they operate in a safe and stimulating work environment, balancing work and home life, as well as helping them to develop their capabilities by giving them the power they need, when and where they need it.
Consumer and Customer Satisfaction
Regularly interact with consumers and customers and measure their satisfaction. Maintain high ratings for products sold online and for brand awareness. Develop Net Promoter Score in 2023. The high ratings goal for Amazon was met while the Net Promoter Score project will not be implemented.
2022 Result: 4.2 Amazon Stars was the average achieved across products sold.
Read more on page 53 of the report.
Improve job opportunities and training for local talent pool. The target of 300 hours for employer branding was exceeded in 2022, with greater engagement at schools and universities. In 2023, our goal is to hire 100 interns across the entire Group.
2022 Result: 489 hours were dedicated to employer branding events.
Read more on page 65 of the report.
Increase employee skills and knowledge, also on ESG topics. 22k training hours in total including training on Human Rights in 2022. The objective was nearly met despite some trainings being delayed to 2023. For 2023, the goal is to maintain 22k training hours, with a focus on ESG.
2022 Result: In total, 21,226 hours were dedicated to training across all companies.
Read more on page 66 of the report.
“We are constantly looking for ways to improve the workplace culture so that STIGA is a place people want to join and stay. In the past year, we’ve looked at how our company employment policies can benefit everyone from working mothers to people with disabilities. We also want our people to feel welcome at STIGA, which is why we have formalised our Smart and Flexible Work Policy. And throughout the year, we happily celebrate our employees at STIGA gatherings.”
Angela Manzoni, Senior Vice President Group Legal and HR
Strengthen internal processes and procedures oriented towards the impact on the environment and safety. STIGA production plants obtained ISO 45001 (Safety) and 14001 (Environment) certifications by the end of 2022.
2022 Result: Project is complete and the plants will continue to maintain these certifications.
Read more on page 79 of the report.
“The ISO certification process is one of the many ways we are monitoring and evaluating opportunities for improvement, across all company processes and each part of the supply chain. As a result, we have additional information to inform a renewed approach to management, stronger supplier relationships and, ultimately, better products.”
Andrea Fogo, QHSE System Engineer