Customer Care Specialist – Direct Consumer FRENCH&DUTCH NATIVE SPEAKER

About the job:

As a Customer Care Specialist for the Direct Consumer for the Italian, French and Benelux markets for our HQ office based in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.

 

Key Responsibilities

The resource assigned to the role will be responsible for:

• Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
• Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with Kpi;
• Processing product returns and replacements;
• Collection and management of any complaints and claims;
• Management reported problems and shared them with the various company departments

 

Skills & qualifications

• Advanced knowledge of French and Dutch, both spoken and written. Mother tongue knowledge required
• Fluency in German/English and Italian is considered a plus
• Minimum experience gained in customer service activities
• Time management skills
• Good use of PC. SAP/SALESFORCE knowledge is preferred
• Strong speaking and communication skills
• Ability to listen and empathize
• Problem-solving skills

 

Mindset and intrapersonal skills

• Service and service-oriented mentality, in particular towards private customers
• Sales aptitude and reliability
• Ability to communicate and present on various channels
• Structured, organized, and able to manage complex processes

 

Are you curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).