About the Job:

As a Customer Care specialist for the Direct Consumer for the UK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.

KEY RESPONSIBILITIES:

The resource assigned to the role will be responsible for:

• Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
• Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Processing product returns and replacements;
• Collection and management of any complaints and claims;
• Management reported problems and shared them with the various company departments

Skills & qualifications:

QUALIFICATIONS:

• Advanced knowledge of English, both spoken and written. Mother tongue knowledge required
• Fluency in German/French and Italian is considered a plus
• Minimum experience gained in customer service activities
• Time management skills
• Good use of PC. SAP/SALESFORCE knowledge is preferred
• Strong speaking and communication skills
• Ability to listen and empathize
• Problem-solving skills

MINDSET AND INTERPERSONAL SKILLS:

• Service and service-oriented mentality, in particular towards private customers
• Sales aptitude and reliability
• Ability to communicate and present on various channels
• Structured, organized, and able to manage complex processes

Curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).